Website Terms of Use

Effective date: October 28, 2026

1. Acceptance of these Terms

These Terms of Use ("Terms") apply to your access to and use of the SnowGeek Solutions LLP website at snowgeeksolutions.com, including its pages, service descriptions, blog, contact details, and consultation request form (the "Website").

By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website. These Terms do not replace any separate written agreement that SnowGeek Solutions LLP ("SnowGeek," "we," "us," or "our") may enter into with a client.

2. Website information; no professional advice

The Website provides general information about SnowGeek and its services, including advisory, design, application development, integration, implementation, and managed services for ServiceNow products and related solutions. These services may cover ITSM, ITOM, ITAM, ITBM, HRSD, GRC, FSM, mobile applications, and custom applications.

Website content is for general informational purposes only. It is not professional, legal, financial, security, or technical advice, and should not be relied on as a substitute for advice tailored to your circumstances. You are responsible for evaluating the suitability of any information for your needs and for obtaining appropriate professional advice before acting on it.

Using the Website, submitting a consultation request, or communicating with SnowGeek does not create a client, consulting, fiduciary, agency, partnership, or other professional relationship. A client relationship is formed only under a separate written agreement signed by the relevant parties.

Please do not submit confidential, sensitive, regulated, or security-critical information through the Website or its contact form. A submission does not create an obligation for SnowGeek to keep unsolicited information confidential.

3. No warranties

The Website and its content are provided "as is" and "as available." To the maximum extent permitted by law, SnowGeek disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of accuracy, completeness, availability, merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, secure, error-free, current, or free of harmful code. Service descriptions, product references, and other content may change without notice. Any example, estimate, or general description is not a promise of a particular result.

4. Limitation of liability

To the maximum extent permitted by applicable law, SnowGeek and its partners, personnel, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or for loss of profits, revenue, business, data, goodwill, or opportunity, arising out of or related to your access to or use of, or inability to use, the Website or its content.

To the maximum extent permitted by law, SnowGeek's total liability for all claims arising out of or relating to the Website or these Terms will not exceed one hundred U.S. dollars (US $100).

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by law, including liability that cannot lawfully be excluded or limited. Nothing in this section limits any rights you may have under non-waivable consumer-protection laws.

5. Intellectual property and trademarks

Unless otherwise stated, the Website and its content—including text, design, graphics, photographs, videos, and other materials—are owned by SnowGeek Solutions LLP or used with permission and are protected by applicable intellectual-property laws.

You may view and print reasonable portions of the Website for your personal, non-commercial use. You may not reproduce, modify, distribute, publish, commercially exploit, create derivative works from, or publicly display Website content without our prior written permission, except as permitted by law.

"ServiceNow" and related names, logos, and marks are trademarks or registered trademarks of ServiceNow, Inc. All other third-party names, marks, and logos belong to their respective owners. Any third-party marks appearing on the Website are used for identification or descriptive purposes only. Their appearance does not, by itself, imply endorsement, sponsorship, affiliation, or authorization by their owners.

6. ServiceNow partner status

Any statement on the Website describing SnowGeek as a "ServiceNow Partner" refers to SnowGeek's status as defined by its current written partner agreement with ServiceNow, Inc. Partner status, tier, authorizations, and permitted use of ServiceNow marks are governed by that agreement and any applicable ServiceNow brand or partner-program requirements.

SnowGeek's partner status does not imply that ServiceNow, Inc. endorses, sponsors, or guarantees SnowGeek, its services, or any result described on the Website. References to ServiceNow products or services do not imply that ServiceNow, Inc. provides or is responsible for SnowGeek's consulting or implementation services.

7. Client references and testimonials

Unless a client is specifically identified and the reference is verified, role- and industry-attributed perspectives or examples on the Website are illustrative of typical engagement experiences and are not represented as statements from a particular identifiable client. They do not guarantee that another client will achieve similar results.

Any specifically identified client name, logo, quotation, or case study is subject to the applicable permissions and terms governing its use. The appearance of a third-party name or logo does not imply endorsement or affiliation unless expressly stated.

8. Acceptable use

You may use the Website only for lawful purposes and in accordance with these Terms. You must not:

use the Website in a way that violates any applicable law or infringes another person's rights;
scrape, harvest, copy, or collect Website content or personal information through automated means, except as permitted by law or by our written authorization;
interfere with, disrupt, damage, or impair the Website, its servers, or its networks;
attempt to gain unauthorized access to any account, system, data, or non-public area;
introduce malware, malicious code, or other harmful material;
misrepresent your identity or your affiliation with any person or organization; or
use the Website or its content to develop, train, or support a competing service in a manner that infringes our rights or violates applicable law.

We may restrict or suspend access to the Website if we reasonably believe that a user has violated these Terms or poses a security or operational risk.

9. External links

The Website may link to websites, services, or resources operated by third parties. Those links are provided for convenience only. SnowGeek does not control and is not responsible for third-party content, availability, security, privacy practices, or terms. A link does not imply our endorsement of the linked party or its content. Your use of third-party websites is at your own risk and subject to their terms and policies.

10. Privacy and contact form

These Terms are not a privacy notice. Information submitted through the Website may be used to respond to your enquiry and administer the requested communication. Do not submit information that you are not authorized to provide.

For questions about the Website or these Terms, contact SnowGeek at connect@snowgeeksolutions.com. The Website also provides a consultation request form; submitting that form does not guarantee that SnowGeek will accept an engagement or provide a particular service.

11. Changes to these Terms

We may revise these Terms from time to time. The "Effective date" above indicates when the current version took effect. Changes will apply when posted on the Website, unless applicable law requires otherwise. Your continued use of the Website after revised Terms are posted means you accept the revised Terms.

12. Governing law and jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The courts located in that jurisdiction will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Website, subject to any non-waivable rights under applicable law.

13. Contact information

SnowGeek Solutions LLPEmail: connect@snowgeeksolutions.com United States office: Lewes, Delaware, USA Canada office: Brampton, Ontario, Canada India office: Hyderabad, India New Zealand office: Christchurch, New Zealand Telephone: +1 302 956 6215

Note: the telephone number shown reflects the number currently displayed across the website; it is pending manager confirmation (records also reference +1 302 918 5481).

Reach Rachel